Friday August 6, 2021 |
Canon PG-245 XL Black Ink Cartridge Compatible to iP2820, MG2420, MG2924, MG2920, MX492, MG3020, MG2525, TS3120, TS302, TS202, TR4520
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I have always bought this Canon brand ink for my printer, and it has always lasted several months and the print quality is beautiful. I normally buy them in store, but I thought I would try online because my local store was temporarily out. I guess that was my mistake.
I ordered this product, a single black ink cartridge, and there were some flags. It was more expensive here than I remember it being in store, but it was 5-7 dollars and the convenience of ordering it made up my mind. Second, the wait time was two weeks. Well that was fine, I wasn’t completely out of ink yet.
I ran out of ink a little over a week later, and I was anticipating this coming in the mail. On the day it was supposed to arrive, my order was inexplicably cancelled. They had two entire weeks to cancel, and chose to wait until the arrival date. No reason was given for the cancelation, and while they did refund my money, this put me in a tight spot. My local store was still out, and I ended up ordering refilled ink cartridges for much cheaper, and they shipped in just over a day.
So while I have been a loyal customer of this brand, I will most likely continue buying the cheaper, refilled versions that work just as well. I feel I am getting better value for my money that way. Their product is still just as good, but my online shopping experience has turned me off them entirely. 5 star product, 1 star customer care.
As a side note, I love my Canon printer and will probably continue to buy Canon products in store, aside from ink.